Return and Refund Policy

At ATC Digital Training, we are committed to providing high-quality training programs to help students and skilled workers enhance their welding skills. We understand that sometimes situations may arise where you need to request a refund or a course change. Please read our Return and Refund Policy carefully.

1. Course Enrolment and Fees

All course fees are clearly mentioned on our website.

By enrolling in a course, you agree to pay the specified fee in full before accessing the course materials.

2. Refund Eligibility

We offer refunds only under the following circumstances:

• Duplicate Payment: If you have been charged twice for the same course due to a technical error, we will refund the duplicate payment in full.
• Course Cancellation by Us: If ATC Digital Training cancels a course for any reason and you are unable to switch to an alternative course, you are eligible for a full refund.
• Request Before Access: If you request a refund before accessing any course materials (videos, downloadable content, or online sessions), you are eligible for a full refund.

3. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• If you have already accessed course materials, attended live sessions, or downloaded resources.
• If you request a refund after the course has been partially or fully completed.
• If you fail to complete the course within the access period provided.

4. How to Request a Refund

To request a refund, please email us at support@atcdigitaltraining.com with the following details:

• Your full name
• Course name
• Payment receipt or transaction ID
• Reason for the refund request

Our team will review your request and respond within 7 business days.

5. Refund Processing

Approved refunds will be processed to your original payment method within 14 business days of approval.

Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.

6. Course Transfer or Replacement

Instead of a refund, we may offer you an option to transfer your enrolment to another available course of equal value, based on your consent.

7. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions regarding this policy, please contact us at: support@atcdigitaltraining.com

Thank you for choosing ATC Digital Training. We appreciate your trust in our training programs.

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